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The Mast General Store Knowledge Base
This book shelf is where you'll find all standard operating procedures for each of our systems and processes at Mast. You'll also find resources you've previously accessed through Mainstreet.
Mast - Test Book 1
A test for a book in the test instance of Mast Bookstack
Closing the Register
Important Note: Due to the penny shortage, all cash transactions will have the ‘change due’ rounded up to the nearest five cents. This is likely to result in discrepancies in your end-of-day totals and a slight variance is to be expected. Please DO NOT adjust ...
Register Processes
RPD Supply Reorder Form
If you need to submit a Supply Reorder request, click this link to access the most up-to-date version of the order form: MASTER-SUPPLY-LIST-JUNE-2025.xls Once you've filled out your request, save and send the form to Kathy Price in RPD at Kathy...
Recycling Fuel Canisters
Fuel canisters containing isobutane fuel used for camping are very difficult to recycle. To give our guests options, Mast will collect and recycle these items. Canisters accepted for recycling will include ONLY those that contained isobutane fuels, like those ...
Penny Shortage Process
Background As of summer 2025, the U.S. Mint is no longer making new pennies. That means businesses and consumers are now starting to notice the effects of the penny shortage. Because we still process cash transactions at all locations, we need a policy and pr...
Functions of the Time Clock Kiosk
Clocking In / Out Enter your Employee Number as your badge number and the last four digits of your Social Security Number as your PIN. Select Login Select the appropriate punch option:Clock In / Clock OutStart Lunch / End LunchClock In + Transfer is used to a...
Submit a Time-off Request in the Self Service Portal
This document walks through the process of submitting a time-off request from your Paylocity Self-Service Portal on the desktop version of the application. As always, if you have any questions, please reach out to HR@mastgeneralstore.com. Log in to the Payloc...
Submit a Time-off Request in the Mobile App
This document walks through the process of submitting a time-off request through the Paylocity mobile app. As always, if you have any questions, please reach out to HR@mastgeneralstore.com. Log in to the Paylocity Mobile App. Navigate to Time Off from the Men...
Test - Reusing Page Content
The text below has been added to this page with a built-in feature named Include Tags - In BookStack, you may want to include the same block of content in multiple places. You could copy and paste that content into multiple pages, but if it needs to be changed...
Selling MGS Gift Card
Gather Customer Info Important Info: As a service for our guests, Mast attaches a guest's name and phone number to all transactions involving a gift card sale. This helps us find and restore a lost card. Select Customers in the Main Menu. Select Find Custome...
Asheville
15 BILTMORE AVE. ASHEVILLE, NC 28801 The Asheville location has been a spectator to much of this mountain city’s history from its position along the Old Buncombe Turnpike. Some of the earliest retail establishments date back to the mid 1800s when George Mea...
Employee Policies
Transaction Functions
Opening the Register
Opening the POS (Erply): (3) Locate the Erply login page. This will be a shortcut via the desktop, or a bookmark within the browser. Login using unique pin: (4) Click Login with PIN while on the login screen. Enter your unique 6-digit PIN (this is not your...
Ringing up a Sale
Add product to transaction by using a barcode scanner:(9) While on the main POS screen, scan an item’s barcode to add it to the POS. (Note that there is no barcode field like in Stratus. If you are on the main POS screen, scanning with a scanner should add th...
Searching Inventory
View product availability at all locations: (14) Once an item has been added to the POS, you can click the name of the product to pull up a “Product Details” page. Scrolling to the bottom, you will see current inventory quantities.*IMPORTANT: This function is...